Frequently asked questions

After sign-up, your dashboard shows your full mailing address with your unique member code. Always include the member code (ANCH-XXXXX) in the address line. It is how we match incoming packages to your account.

60 days at no charge. We can usually extend longer, especially for crew on extended contracts, at no extra cost. We will always tell you in advance if we need to discuss it.

Customs handling is part of our service. If a package owes import duty (typically items over EUR150 from outside the EU), we tell you the amount in advance and add it to your delivery total. Always shown before you confirm.

Standard pharmacy product deliveries land in a 2-3 hour window. Priority pharmacy deliveries can be done in under 90 minutes for an additional fee. Quotes always come back within 2 hours during business hours.

Yes. We work with pharmacies on weekly or daily routes for pharmacy products. Recurring customers get a flat per-route price agreed in advance, plus monthly billing if preferred.

Standard cover is up to EUR500 per package. For higher-value shipments, tell us at quote time and we will add extended cover.

Most phones from 2018 onward support eSIM. Send us your phone model on WhatsApp and we will confirm before you buy.

The eSIM activation QR arrives by email within hours of purchase. Most orders complete instantly; some plans need manual processing during business hours.

Card via Stripe (Visa, Mastercard, Amex), Apple Pay, and Google Pay. For shipping companies and recurring business customers, bank transfer with monthly invoicing. All transactions in EUR with tax-compliant receipts.

Go to your account settings and update the ship section. Changes apply to all future deliveries.